Technical Assistance Center
The general contents of maintenance support services include:
Fault handling
In the event of a customer's network failure, ECCOM will provide technical support services through a combination of remote fault diagnosis and on-site processing. ECCOM's fault handling services include network fault diagnosis and troubleshooting, as well as related software version upgrades and spare parts replacement. According to the specific needs of customers, they can provide different level of fault handling services.
Hardware warranty
Hardware warranty service means that if the customer's hardware fails during the warranty period / service period, ECCOM will be responsible for replacing the customer's bad parts. After receiving the bad parts declaration, the customer will complete the hardware warranty and replacement with the agreed SLA according to the equipment manufacturer's warranty operation process.
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